FAQ's

Are the vases included?

Afraid not, they wouldn’t fit through the letterbox!

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Are the delivery dates guaranteed?

We can’t guarantee next day delivery, but we’ll do our best to meet your ideal delivery date. in 95% of cases the flowers sent via 1st class Royal Mail will arrive on your chosen day. If you have any problems, please contact the team on info@stemsbytineke.co.uk. .

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Do your flowers arrive with instructions?

Yes! Not only will you receive a card with instructions, we’ll also share directions on how to find our ‘how to video’ online.

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Where are your flowers sourced from?

They’re mostly shipped from Holland, then hand-picked and assembled by our trained and qualified florists in Wirksworth, Derbyshire.

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Do you offer cards alongside the flowers?

Yes, we provide a gorgeous gift card with a hand-written message for one off orders.

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What if the recipient is not home for the delivery?

Our packaging fits most UK letterboxes, so the flowers should be waiting for you when you get home.

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Can I change the details of my order?

Yes, if you contact us by 9am on the day before your intended delivery. Please email kerry@tinekefloraldesigns.co.uk.

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What time can I order until for delivery?

Our cut off is 2pm

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