Delivery Information

We send our Letterbox flowers via 1st class Royal Mail for free delivery, straight through the door with your other post. 

We can’t guarantee next day delivery, but we’ll do our best to meet your ideal delivery date. in 95% of cases the flowers sent via Royal Mail will arrive on your chosen day. If you have any problems, please contact the team on info@stemsbytineke.co.uk

Damaged deliveries

On occasion, despite taking the best possible care of your flowers, they can sometimes be damaged in transit. If this happens, please take a time-stamped photo of the damage and email it to info@stemsbytineke.co.uk. We’ll then contact you to discuss a refund or replacement. Rest assured that damaged deliveries are a very rare occurrence! 

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